Frequently Asked Questions (FAQs)

 | Q. How do I access the Ecommerce / Dealer section of the website? 

 | A. To access the Ecommerce ordering side of our business click on the Dealer Login button in the top right corner of the website to access the site.

 | Q. I am having trouble logging in to the Ecommerce platform, what do I do?

 | A. We always recommend that you copy your login details exactly as they are written from the email you received when you were invited to first use of Ecommerce Platform. If the issue continued please contact your customer care representative.

 | Q. I have placed an order, what happens next?

 | A. After placing an order you will receive 2 emails. The 1st is an acknowledgment letting you know you order is being processed in our system. The 2nd is a confirmation that the order is in the system, at this stage you can review order times. Any issues please email support.

 | Q. I am ordering Liners through the Ecommerce but it says there is a 10 day lead time? Can my liners arrive sooner than 10 days?

 | A. There is a set minimum of 10 days lead for all orders. However, orders on Interface (Liners ect.) are obviously needed faster so these can be revised after placing the order, when you are contacted with your order confirmation. 

 | Q. I can't find a product or a product is missing from the Ecommerce selection.

 | A. To if you cannot find the product you are looking for please click on 'go to your order' and click the link to the online data sheet of substitute/replaced part numbers to check if the product you require has been replaced. If the part is not there please contact Albinea.sales@milkrite-inteperpuls.com for support. 

 | Q. Why can't I see any of the additional discounts I am entitled to on my order (i.e 1.5% online order discount)? 

 | A.All 'additional discounts' on orders are added after, this means that you will only see this discount on your order acknowledgment email after placing your order.

 | Q. Who do I contact for product information? 

 | A. For product information, you may fill out our Contact Us form and we can provide it to you. If you need further assistance, please contact your nearest milkrite | InterPuls Distributor.

 | Q. Who do I contact for price-related questions?

 | A. We recommend that you contact your nearest milkrite | InterPuls Distributor; they are in the best position to assist you.

 | Q. Who do I contact for technical assistance?

 | A. For technical questions, please contact your nearest milkrite | InterPuls Distributor.

 | Q. How do I locate my nearest milkrite | InterPuls Distributor?

 | A. To locate your nearest distributor, you may fill out our Contact Us form or contact: EAST 800-558-0150 or WEST 800-927-4454

 | Q. Who do I contact for marketing-related questions?

 | A. If you need any marketing material related to products, please contact your milkrite | InterPuls Distributor. For other marketing-related topics call our offices in the UK +44 1225 96435 or Italy +39 0522 347528    

 | Q. Who do I contact for Customer support?

 | A. For customer support, you may fill out our Contact Us form or contact: EAST 800-558-0150 or WEST 800-927-4454

 | Q. Who do I contact for finance-related questions?

 | A. For finance-related questions, please contact your nearest milkrite | InterPuls Distributor or you may fill out our Contact Us form and we will contact you.

 | Q. Who do I contact about product delivery questions?

 | A. For product delivery questions, please contact your nearest milkrite | InterPuls Distributor or you may fill out our Contact Us form and we will contact you.

 | Q. How can I obtain technical materials (manuals and others)?

 | A. For technical materials, please contact your nearest milkrite | InterPuls Distributor

 | Q. How do I become a MI partner/distributor?

 | A. If you are interested in becoming an MI partner/distributor, please fill out our Contact Us form and we will contact you.